Returns & Exchanges

At segashoes.com, owned by Star Impact Pvt. Ltd. & operated by Viver Technologies we strive to ensure customer satisfaction with every purchase.
Please read our Returns & Exchanges Policy carefully.

Return & Exchange Window

• Returns and exchanges are applicable within 2 days from the date of delivery.

• Any request raised after 2 days of delivery will not be accepted, and the return/exchange window will be considered closed.

Eligible Reasons for Return / Exchange

Returns or exchanges will be accepted only under the following conditions:

• Defective or damaged product

• Size issue

• Wrong product delivered

Requests for reasons other than those listed above will not be accepted.

Conditions for Return / Exchange

To be eligible:

• The product must be unused and unworn

• Original packaging, tags, and invoice must be intact

• The product must be returned in the same condition as delivered

Products failing quality checks will not qualify for return or exchange.

Non-Returnable Cases

• Requests raised after the 2-day period

• Products showing signs of use or damage by the customer

• Returns due to change of mind, color preference, or style choice

Return & Exchange Process

1. Contact us within 2 days of delivery at online@vivertechnologies.com

2. Share Order ID, reason for return/exchange, and supporting images (if applicable)

3. Our team will review the request and confirm eligibility

4. Approved requests will be picked up or guided for return shipment

Refunds (If Applicable)

• Refunds will be processed to the original mode of payment

• Refund timelines may vary depending on the payment gateway or bank processing time

Final Decision

Star Impact Pvt. Ltd. reserves the right to approve or reject any return or exchange request after inspection of the product.